Business Communication

Business Communication

What is the meaning of Business Communication?

· Sharing information between people within an enterprise that is performed for the commercial benefit, of the organization or company.

· How a company shares information to promote its product or service their potential consumers.

· The sharing of information between people within and outside the organization that is performed for the commercial benefit of the organization. It can also be defined as relaying of information within a business by its people. (Wikipedia)

Elements of communication

· Sender

The person who intends to convey the message with the intention of passing information and ideas to others is known as sender or communicator.

· Receiver

Receiver is the person who receives the message or for whom the message is meant for. It is the receiver who tries to understand the message in the best possible manner in achieving the desired objectives.

· Message

This is the subject matter of the communication. This may be an opinion, attitude, feelings, views, orders, or suggestions.

· Communication Channel

The person who is interested in communicating has to choose the channel for sending the required information, ideas etc. This information is transmitted to the receiver through certain channels which may be either formal or informal. There are 2 types of Channel, Face to face and Indirec/Media. Face to Face is you talk with people directly, Indirect or Media is communicate with people using media like email, facebook or by phone.

Guideliness for effective communication

· Clarity of purpose

In business we have to show how serious we are to be in the business. We have to make our colleague believe we have something to be counted.

· Share Activity

We surely need to share our activity to our colleague. For the example, in the meeting from both side have to be active and sharing everything not only for 1 side but also both side.

· Common set of symbol

Language is the most important thing in communication, especially to communicate with our colleague. We have to use clear language so our colleague will understand what we mean. We can also use formal language, and informal language depend on the sittuation.

· Focus on the need of receiver

We have to pay attention to what the receiver need

· Active listening

Not only sharing activity, we can also listen carefuly to what our colleague say.

· Controlling emotion

It’s the most important thing i think, everything depend on your emotion. Something can be good or bad for the same time, it depends on how we controll our emotion.

· Politeness

The key of success business is politeness.

· Clarity assumption

· Avoiding connotation

Language is the most important thing in business. We have to use good language and good speaking skill to communicate with the colleague and remember that watch the avoid connotation.

· Socio-psychological aspect

Balancing our lifestyle with the other is really good. For the example, our colleague is high class, we have to follow their class to make it all balance.

· Completeness

Everything we have deliver to our colleague have to be clear.

QUESTION!!!

1. What do you mean by “Effective Communication”. How does the knowledge of the communication process help us in communicationg effectively?

Effective communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. While effective communication is a learned skill, it is more effective when it’s spontaneous rather than formulaic. A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills and become an effective communicator. The more effort and practice you put in, the more instinctive and spontaneous your communication skills will become.

Knowledge of communication is really important for us because it can help improve our speaking skill.

2. What’s the major mistake in communication ?

Not Keeping an Open Mind When Meeting New People

Today's workplace is a melting pot of ethnicities, religions, ages, sexual orientations, abilities, and viewpoints. These differences create a rich tapestry of experiences and opinions that greatly enhance our lives.

However, it can be tempting to stereotype new colleagues or clients, or to make assumptions about them based on just a few pieces of information. This is especially true if you haven't had much time to get to know them well.

Assumptions inhibit open communication, because you don't consider the other person's own unique background, personality and experience. Over time, this can jeopardize your relationship with them.

So, set time aside to listen when you meet someone new. Give them space to talk about their viewpoints, and take time to absorb these.

Then, learn how to manage cultural differences , so that you take each person's needs and expectations into consideration. If you often work with people from overseas, explore the idea of cultural intelligence , so that you can start to adapt your behavior when you come across people from different cultures.